Archive

Archive for July, 2012

Symantec anti-virus update makes some PCs crash

The company disclosed the problem on its website, saying that an update to its widely used Symantec Endpoint Protection 12.1 and Norton anti-virus software for businesses caused some PCs running Microsoft Windows XP software to crash repeatedly, showing what is known as the “blue screen of death.”

The embarrassment comes at a challenging time for Symantec, whose shares have lost about a quarter of their value since it warned of a pending profit decline three months ago.

The company knows so far of about 300 corporate customers that have been affected, and about 60 consumer customers. Customers reported it took Symantec hours to identify and fix the bug and that they needed to fix computers broken by the tainted update on their own.

Symantec blamed the glitch on software compatibility issues that arose after an update was released late on Wednesday. PCs could be fixed if customers manually removed the software from each disabled computer.

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