Home > Latest News > Cold Calls – Fake Tech Support Virus Scams UK

Cold Calls – Fake Tech Support Virus Scams UK

There has been a marked rise in computer users reporting cold calling scams relating to tech support.  Most of the calls say they are from windows support or technical support and that your computer has a virus, any call telling you there is a virus, unless it is from an IT support company you have had dealings with, is potentially a scam.

A lot of the calls originate from India but often they will try to convince you they are a UK company, often located in Birmingham, London, Manchester or Banbury.  Advice to consumers is to either hang up, record the call to be passed on to fraud agencies or demand to be removed from their database and discontinue the call.  At no point should consumers enter into discussion with these scammers or give out any personal details or computer IP addresses nor follow there direction to any website or remote access tools.

The scam works by telling consumers they have had a report from your computer that it has a virus and would like them to check for a list of files to confirm this, the list that comes up may well look convincing but really they are usually windows prefetch or temp files  The scammers then ask consumers to install their remote control software onto the computer – for this there is a charge.  At this point the scammers appear to run a few commands before announcing the system is very infected, even that it may crash within 5 minutes unlkess their software is purchased.

If anyone would like any help or support please don’t hesitate to contact IT Solutions Site Ltd we offer computer technical support services in the UK

To report this issue please contact action fraud www.actionfraud.org.uk

For full virus protection we recommend Vipre anti-virus details can be found here


IT Solutions Site Support Team

  1. Susan McClymont
    March 14, 2012 at 3:29 pm

    We have had a real flurry of these cold calls………..and they argue !. Stating that I know it is a scam doesn’t phase them. I also mention being a police officer , or or that my husband owns an IT company (both lies by the way but I was curious to see the reaction) has no effect. It offers an entertaining couple of minutes because I know it’s rubbish. The real problem is how to make sure everyone knows it’s a scam.

  2. March 14, 2012 at 8:27 pm

    Hi Susan,

    Thanks for your comments this sure is becoming a real problem in the UK i suggest that if anyone has this type of call to contact action fraud there details can be found here http://www.actionfraud.org.uk/report_fraud

    IT Solutions Site Support Team

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