Archive

Archive for February, 2011

Gmail bug wipes out 150,000 user accounts

Google confirmed on Sunday that a major bug has mysteriously deleted the entire contents from within roughly 150,000 Gmail accounts. Google initially reported the problem to be more widespread, but it revised its initial estimate down from 0.29% of total Gmail user accounts to 0.08%. According to user reports, email correspondence from within affected accounts was deleted earlier this past weekend. Affected users were initially unable to log in to their accounts, and then found that their data had been deleted once access to the accounts had been restored. Accounts were essentially reset, with years worth of emails and chats having seemingly been erased. Google appears confident that the lost data will be restored, however, and it notes that users will be unable to access their accounts while engineers address the issue. “Google engineers are working to restore full access,” Google noted on its Gmail status page. “Affected users will be temporarily unable to sign in while we repair their accounts.”

Advertisements

Technical support membership – £5.75 per month

February 24, 2011 1 comment

You can now subscribe to a  12 Month Computer Maintenance Support option for just £5.75 a month for each computer.
Why have the 12 month maintenance support?
You will receive Monthly health checks to  make sure your computer is covered against threats and malicious software
All support via remote technician.
Call us anytime in 12 months for help and advice regarding your computer FREE
To buy PC Security Services & Health Check http://www.it-solutions-site.co.uk

Kind Regards
IT Solutions Support Team

UK Computer Repair & Tech Support – Call 02921-253536

You can now subscribe to a UK Computer Maintenance Support plan for just £5.75 a month for each computer.
Why have the 12 month maintenance support?
You will receive Monthly health checks to make sure your computer is covered against threats and malicious software
All support via remote technician.
Call anytime in 12 months for help and advice regarding your computer FREE
To buy PC Security Services & Health Check http://www.it-solutions-site.co.uk

Kind Regards
IT Solutions Support Team

Bank Trojan Uses New Tricks to Hijack Account Info

There’s a new piece of malware making the rounds, one that could get more dangerous with time. It’s a Trojan called “OddJob,” and eastern European cybercriminals are using it to steal from online bank accounts. But according to Amit Klein, chief technology officer at security firm Trusteer, the way it’s hijacking account information is different than most other malware.

OddJob is designed to steal session ID tokens, which allows hackers to hijack a user’s online banking session in real-time rather than logging into the account at a later time. The tokens are issued by a bank to identify a user’s session, and by stealing the tokens and embedding them into their own browsers, hackers gain unfettered access to the victim’s account, even while the unknowing victim is still active.

“The malware essentially allows the fraudster to share the session with the victim so that any activity the victim can see, the fraudster can see as well,” Klein said.

After the user logs out, OddJob keeps the hacker logged in.

“The fraudster has a keen interest in the session not being terminated. So in order to avoid that, the malware has the ability to detect logout attempts and to discard them,” Klein added.

Klein also said he thinks OddJob is a work in progress and will only get more sophisticated in time.

Please don’t hesitate to contact us if you require any support www.it-solutions-site.co.uk

 

I do not see Windows 7 service pack 1 in my Windows Update

Windows 7 Service Pack 1 is now available for the general public at the Microsoft Download Center. You should soon be able to see it being offered in your Windows Update too.

If you do not see Windows 7 SP1 being offered in your Windows Update, the following could be the reasons:

  • Windows 7 SP1 may not be yet available for you in your market. Run Windows Update and see if it appears. Be patient. it will appear in a day or two.
  • Either Windows SP1 is already installed or a pre-release version of Windows 7 SP1 has not yet been uninstalled.
  • Another update, eg Windows Update KB2454826, has to be installed before Windows 7 SP1 will be available.
  • A program on your computer, eg SafeCentral, is preventing Windows 7 SP1 from being installed. If you have used vLite to customize your Windows 7 installation, you could face a problem too. Certain Intel drivers are also know to create problems.
  • System files that are required to install Windows 7 SP1 are missing from your computer or damaged. Run system file checker and see if it helps.

In case installing SP1 from Windows Updates does not work for you or if you still don’t see it in your Windows Updates, try downloading it directly from Microsoft and then installing it.

Please don’t hesitate to contact us if you have any problems IT Solutions Support Team

Windows 7 SP1 RTM Installation Error 0x800F0A12

February 21, 2011 2 comments

According to some reports, attempting to install Service Pack 1 RTM on top of Windows 7 or Windows Server 2008 R2 can produce the following error message: 0x800F0A12 accompanying the failure of the deployment process.

Microsoft explained that the exception is caused because the SP1 RTM installer finds it impossible to access the system partition that Windows 7 and Windows Server 2008 R2 build.

No access to this portion of the HDD means that the files contained cannot be upgraded with the new resources featured by Service Pack 1.

By default, during installation, both Windows 7 and its server counterpart create a 200 MB system partition on the hard drive, which is not accessible through Windows Explorer.

However, both platforms can still leverage the system partition even though end users cannot browse its contents.

Microsoft explains that there are a few reasons why this area of the HDD can become inaccessible, leading to such issues as SP1 RTM installation error 0x800F0A12.

The software giant enumerated a total of four reasons:

“•The system partition isn’t automatically mounted, or made accessible to Windows, during startup.

“•A hard disk containing the system partition was removed prior to beginning SP1 installation.

“•Windows is running on a storage area network (SAN), and access to the system partition has been disabled.

“•A disk management tool from another software manufacturer was used to copy (or clone) the disk or partition on which you’re trying to install SP1.”

fix for this problem. For example, they can mount the system partition themselves by firing up Command Prompt with administrative rights, and entering the following command: mountvol /E.

Of course, in scenarios in which the HDD with the system partition has been removed, customers will need to return the hardware in order for SP1 RTM to take advantage of the system partition.

Microsoft advices those running Windows from a SAN to visit the SAN manufacturer’s support website, or to ask the company directly for guidance on how to access the system partition.

“If a disk management tool from another software manufacturer was used to copy (sometimes called clone) disks or partitions on your computer, the SP1 installer might not be able to identify the correct system files.

“Turn off your computer and physically disconnect any external disks or drives that aren’t required for starting Windows. Turn on your computer, and then try installing SP1 again,” the company noted.

If you need any help and support please don’t hesitate to contact us

12 Month Computer Maintenance Support £5.75 per month


You can now subscribe to our 12 Month Computer Maintenance Support direct from our website for just £5.75 a month for each computer.
Why have the 12 month maintenance support?
We will schedule Monthly health checks and make sure your computer is covered against threats and malicious software
All support via remote technician.
Call us anytime in 12 months for help and advice regarding your computer FREE
To buy PC Security Services & Health Check http://www.it-solutions-site.co.uk/Support.html

Kind Regards
IT Solutions Support Team